Verzendbeleid

Company Name: APEX TRADEMARK LIMITED
Registration Number: 79652266

Address:
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG

APEX TRADEMARK LIMITED (“we”, “our”, “us”) operates this website.
This Shipping Policy applies to all purchases made through our online store.

1. Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

If an item is out of stock or subject to delays, you will be notified via email within 48 hours after placing your order.

2. Delivery Times

Delivery times vary depending on the product, supplier location, and destination country.

Our standard estimated delivery window is 5–10 business days.

Delivery times are estimates only and are not guaranteed.

External factors such as customs clearance, postal delays, or extreme weather conditions may extend delivery times.

3. Shipping Methods & Costs

We offer standard tracked shipping for all orders.

Shipping costs are calculated at checkout based on the delivery address and the size/weight of the order.

From time to time, promotional free shipping may be offered, which will be clearly indicated during checkout or on the product page.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email including a tracking number and tracking link.

Please allow up to 72 hours for tracking information to become active after dispatch.

5. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, or taxes.

Any such charges are the responsibility of the customer and depend on the regulations of the destination country.

APEX TRADEMARK LIMITED is not responsible for delays caused by customs clearance procedures.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to incorrect or incomplete address details may require re-shipment at the customer’s expense.

7. Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damage.

In the event of a lost shipment, we will work with the courier to investigate the case.
If the shipment is confirmed as lost, we will arrange a replacement or refund.

8. Multiple Shipments

Depending on product availability, orders may be shipped in multiple parcels.

Each parcel will have its own tracking number and may arrive on different dates.

9. Delays Beyond Our Control

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Customs clearance delays

• Courier strikes or operational disruptions

• Natural disasters or extreme weather conditions

• Global supply chain disruptions

10. Contact

For any questions regarding shipping, please contact us:

📧 Email: support@gotsneak.com
🏢 Company: APEX TRADEMARK LIMITED, Hong Kong